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FAQ

General Questions

  How to use the coupon?

 

1)       After the product has been added to the shopping cart, enter your coupon code on the top left corner of the page, then click “Go”,the page will show you: The coupon that you entered has been applied to your cart. After that, the total price will be reduced automatically.

2)       Or you can enter the coupon at Check out step 4:

order confirmation when you are checking out, enter your coupon code into Redeem a Gift Certificate or Coupon, click” Apply”, the page will show you: The coupon that you entered has been applied to your cart. After that, the total price will be reduced automatically.

Then you can check out at the discounted price.


  Is the information I submit absolutely secure?

      Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected by using the most secure encryption technology.

 

   What are the different shipping options? And how much?

      We offer Flat Rate Shipping Service. For more info on our shipping rate, please visit Shipping Policy.

 

  When will I receive my package if I place an order today?

      Arrival Date depends on the carrier you choose at the time of your order, please visit Shipping Policy for more details.

 

  When will I know if my order has shipped?

      A shipment confirmation email is sent to you once your order is shipped from our warehouse.

 

  I didn't receive my package, what do I do now?

      Please contact Customer Service team if your order does not arrive in the timeframe provided.

 

  What type of payment does ShoppingKool.com accept?

      We accept PayPal, Credit Cards.

 

  What is a Card Verification Number and where do I find it?

      The Card Verification Number is the 3 digits located on the back of your credit card.

 

   What can I do if my credit card is declined?

      Please check to make sure the billing address you put in the checkout matches with the credit card used.

 

  I want to cancel my order, what should I do?

      Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have not been shipped.

 

   I want to change my order information or make some changes to the items I ordered. What should I do?

      Please contact our Customer Service team for further assistance.

 

  How do I make a return for exchange or refund?

      Please visit "Return Policy" page on our website for details.

 

   I found one item missing from my order. What should I do?

      Please contact our Customer Service team for further assistance.

 

  What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?

      Please contact our Customer Service team for further assistance.