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Return & Refund Policy

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We guarantee 100% satisfaction. If your order is signigicantly not-as-described, faulty or contains the wrong items, you can return the item for repair, replacement or refund within 7 days of receiving the order. Before returning items to us, please read and follow the instructions below. You can also call our Customer Support Hotline, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

ShoppingKool.com reserves the right to charge a handling fee on all returned products.

General Returns

1.  All returns:All returns must be sent back within 7 days of receipt of the item. Shipping charges are not refunded when you return an item. We only accept products in their new, resaleable condition. Clothing items must have tags attached to be returnable. Certain items are non-returnable, such as personalized items and opened media items (DVD, CD, books). Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.

If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.

We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.

We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.

2.  Mis-shipped products:For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3.  Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

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For any particular product category, please refer to its return specific policy below.

1.  Electronics (Computer, Cell phones, Video Games, Mp3, Car Electronics, Laser Pointers, Flashlight, Battery)

2.  Customized Clothing (Wedding dresses, Bridesmaid dresses, Mother of the Bride Dresses, Flower Girl Dresses, Evening/Cocktail/Prom/Celebrity Dresses, Groom Wear, Cosplay and Costumes)

3.  Accessories & Gadgets ( Apple Accessories, Electronic Gadgets, Computer Gadgets)

 

Electronics

This category includes: Computers, Cell phones, Video Games, Mp3, Car Electronics.

Returning for replacement and refund

1.  Quality Issues:

If a product has quality problems within 30 days of customers receiving it, ShoopingKool.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.

2.  Non Quality Issues:

If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).

Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Overdue Items

We will return a full refund if the item ordered is not delivered by the promised delivery date.

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Customized Clothing

This category includes: Wedding dresses, Bridesmaid dresses, Mother of the Bridal Dresses, Flower Girl Dresses, Evening/Cocktail/Prom/Celebrity Dresses, Groom Wear,  Cosplay and Costumes.

Order Cancellation

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused.

The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellation Policy:

(1) Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.

(2) Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

(3) Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

(4) Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please click here to proceed.

*When you receive an email from ShoppingKool.com titled “Payment Confirmation for Order#_______ with ShoppingKool.com”, your payment has been confirmed.

Returning for replacement and refund

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.

If you are unhappy with your purchase and need to return an item back to ShoppingKool.com for any reason, please follow the steps below:

(1) Contact Customer Service within 30 days of receiving your package.

(2) Once your request has been processed by Customer Service, they will provide you with a Product Return Form that must be filled in and included with your return.

(3) Send your items to us as soon as possible once Customer Service has provided the form. Include the completed Product Return Form with your return. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

Defective, Damaged or Mis-shipped Items:

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items.

If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

Sizing or Fitting Issues:

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, feel free to choose from the following options:

(1) You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

(2) You may use our modification service free of charge, with ShoppingKool.com responsible for all shipping fees.

(3) You may return the dress to us to receive a full refund. We will also reimburse you for the cost of return shipping.

Dress is the size you ordered but does not fit

If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:

(1) You may go to a local tailor to have the dress resized (at your own cost).

(2) You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.

Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on ShoppingKool.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

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Accessories & Gadgets

Returning for replacement and refund

1.  Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 7 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

2.  Non Quality Issues:

If a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer an 85% refund.(15% is for the shipping fee which cannot be returned)

Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.

After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.