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Warranty

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Product quality is a top priority for ShoppingKool.com. ShoppingKool.com offers 3-month warranty against defects for all products sold from the date of receipt. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, and damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.

ShoppingKool.com chooses products to sell based on their excellent designs and proven hardware reliability. ShoppingKool.com has a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the customers.

Please read the following after-sales terms first so as to better under ShoppingKool.com's warranty:

1.         Missing Item: Items missed completely or partially from an order

2.         Cosmetic Damage: Physical damage on products' surface or shell

3.         Wrong Product Received: Product that is completely different from ShoppingKool.com's web description

4.         Verified Functional Failure: Failure that makes the device unable to use, repairing of which needs to change board, screen or reset cables etc.

5.         Customer Induced Damage: Damage caused by customer's incorrect operation or insufficient protection, including but not limited to screen broken, moisture, scratch, rust etc.

6.         (Defect) Can Not Duplicate: Product is claimed as defective by customers. But it is tested as "No Defect" by ShoppingKool’s engineer upon receiving.

7.         Out Of Warranty: Product that exceeds the warranty period

8.         Non-Authorization Return: Customer returns the products without ShoppingKool’s authorization

9.         Warranty Period: The warranty period begins from the receipt of the goods by the initial recipient, regardless of whether the initial recipient is the end user or a reseller.

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Remarks:

1.         If the returned products cannot be repaired due to the serious damage or defects, ShoppingKool.com will only send back customers the original defective items.

2.         Please check the products carefully when you just received the parcel. Please inform us immediately when you find something abnormal.

3.         Please keep in touch with us before your Request is resolved. Once the application has not been updated more than two months, we will regard it as being given up on customers’ own initiative and the case will be closed automatically.

4.         You order products in ShoppingKool.com. Product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards, and that the adapters and other standards are correct for your country.

5.         Different categories products have different warranty. Once you have any question about your product warranty, please refer to Product Warranty.